FREQUENTLY ASKED QUESTIONS
Q: What’s the best way to buy a ticket?
A: There are multiple ways to buy your ticket for the game. You can pop into our Main Reception during opening hours or you can purchase over the phone by calling us on 01506 417000 also during opening hours. However, if none of those options suit you, then you can of course purchase a ticket from our online ticketing website which is available 24/7 from the comfort of your own home.
Q: How do I buy a ticket online?
A: Buying a ticket online is easy:
1. Browse to the match you want to go to on the games Home page.
2. You’ll then be asked to login or register. If you already have an account from a previous booking use this to login. If not, check the next question for registering. You can then select your own seat by clicking the area you wish to sit in –the colour scheme shows red- sold out, amber –limited availability and green –available seats.
3. Proceed to Checkout where we’ll need your card details.
Q: How do you register with the online ticket office?
A: If you do not have a season ticket or have not bought tickets with us before you should click 'Welcome/Login' at the top right of this page, then click the ‘Create Account' button and follow the prompts. If you do have an account from a previous bookings click 'Welcome/Login' at the top right of this page, then Login and follow the prompts. Please note you need to have an email to register for this facility.
Q: I am registered with the online ticket office but unable to login. What do I do?
A: Check firstly that you are using the correct username and password (both case sensitive). If you are still experiencing problems please contact us by email at firstname.lastname@example.org
Q: I have purchased tickets online but have not received a confirmation e-mail. Does this mean my purchase has not gone through?
A: Possibly, first please check your e-mail address is correctly registered with us. If this is registered incorrectly no confirmation e-mail will have been sent. If your e-mail address is correctly registered with us please call us on 01506 417000 so we can check your booking.
Q: I have lost/forgotten my match tickets, what do I do?
A: If you have lost/forgotten your ticket prior to the match, please contact us on 01506 417000 or come into The Club’s main reception. You will need to have your booking confirmation and ID to hand as you will be asked to confirm details.
Q: Why do I need ID if I have lost/forgotten my match tickets?
A: This is to ensure that someone else does not fraudulently claim your match ticket is lost or stolen resulting in themselves being able to gain access to the stadium at your expense.